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Frequently Asked Questions


Questions about the Defense News

Questions about the Defense News website

Questions about our emailed newsletters

Questions about the Defense News electronic edition

Who is eligible to subscribe to Defense News?

Anyone interested in a subscription to the Defense News is welcome to subscribe.

What is the cost to subscribe?

The cost of a one year (48-week) subscription to Defense News is:

Print and online, U.S. $169.00
Print and online, Canada $199.00
Print and online, International $249.00
Online only (Domestic and International) $99.00

Can I get a free subscription to Defense News?

Some applicants may qualify for a complimentary subscription to the Defense News based on the demographic information they provide on the Defensenews.com subscription/renewal forms. Complimentary subscriptions are subject to publisher's approval. Not everyone will qualify.

How do I cancel my subscription?

We're sorry to hear you wish to cancel your subscription. To do so, please call our customer service line at 1-800-368-5718 or send an email to cust-svc@atpco.com. For faster service, please have your account number ready.

Where can I find my account number?

Your account number can be found on the mailing label of the paper you receive, directly above your name. For clarification, please see the illustration below:

Account Number

How can I get more help with my subscription?

You can get more help with your subscription by using the following lines of communication:

Phone: 1-800-368-5718 or 1-703-750-7400
Email: cust-svc@atpco.com
Mail: 6883 Commercial Dr, Springfield VA 22159

Can I temporarily stop my subscription?

To temporarily stop your Defense News subscription, please call Customer Service at 1-800-368-5718 or at 1-703-750-7400 outside the U.S. (Customer Service Representatives are available from 9:00 AM EST to 5:00 PM EST, Monday through Friday.)

What is the difference in content between the newspaper and the website?

The Defense News weekly print edition and the DefenseNews.com website are designed to complement each other. Both the print edition of the paper and the online version provide in-depth analysis and coverage of the important defense-related issues. DefenseNews.com is updated throughout each day to provide the latest breaking defense-related stories. In addition, the website also contains links to our online show dailies and access to our two popular e-mail newsletters, The Early Bird Brief and Defense News Daily News Roundup.

How often is the content on the site updated?

The news content on our website is updated throughout each day to bring you the most current stories affecting your world.

Can I just purchase online access?

Yes – we provide full website access and a electronic version of our printed publication to subscribers who do not wish to receive the print edition. This choice is presented during the subscription process.

When will my online account be activated?

Access to our site is available immediately after you submit the subscription or registration forms. Delivery of your newspaper should occur in approximately 2 weeks after subscribing.

Can I take advantage of the special offer I received?

In order to take advantage of any special offers you receive, you must call our customer service line at 1-800-368-5718. Please have your special offer handy, as it will contain information needed to take advantage of the deal.

How can I get more help with the website?

You can get more help with the website by using our online site support form.

What newsletters does the Defense News website produce?

Who is eligible for delivery of the newsletters?

Registered site users have the option of receiving our Early Bird Brief newsletter. Subscribers to the print or electronic edition have the option of receiving the Early Bird Brief and the Defense News Daily News Roundup. Register here for newsletter delivery.

When are the newsletters sent?

The Early Bird Brief is sent out each morning, Monday through Friday. The Defense News Daily News Roundup is sent out each evening, Monday through Friday.

Can the newsletters be sent to more than one address?

The DefenseNews.com e-newsletters can only be delivered to the email address listed in your profile.

Why have my newsletters stopped arriving?

There are many reasons why newsletter delivery might have stopped. Some common causes include: expired subscriptions, invalid email addresses, wrongful spam classification, firewalls, and a multitude of other possibilities. If you are having trouble receiving your newsletters, please contact site support.

What is the electronic edition of the paper?

The electronic edition of Defense News is an exact online replica of the print version. Each week, when a new issue is posted online, you may visit the site to read the electronic edition and enjoy the same articles available to readers of the print edition.

How do I get the electronic edition?

The electronic edition of the paper is posted each Monday to the Defense News website and links can be found on the main page of the site. Simply click the link and you will have full access to the electronic edition within your web browser – there is no need to download anything.

Do I need any special software to view the electronic edition?

No special software is needed in order to view the electronic edition. The electronic edition can be browsed with any internet-enabled computer with a web browser.

How is the electronic edition different from the print version of the paper?

The electronic edition of Defense News is an exact replica of the printed version of the paper. Anything found in the print edition will be viewable online.

Does the price of the electronic edition differ from the print cost?

Yes – we offer the electronic edition at a discounted rate when compared to the printed paper. Yearly subscriptions to the electronic edition provide you with 48 weeks of information for only $99.00. These savings are especially evident for our international subscribers.

Do I need to subscribe for the whole year in order to access the electronic edition?

Yes – in order to access the electronic edition, a 48 week subscription must be purchased.

If I subscribe to the electronic edition, is it possible to convert to the print edition?

Yes – simply call our customer support line or send us an email and we will be able to assist in converting your subscription to print. Because of the price difference between print and electronic and depending on how many issues are left on your current term, a balance may result on your account.

Will electronic archives be available? If so, will there be a charge to access the archives?

We keep an archive of electronic editions. To locate the archives click on the current edition link here or at the bottom of every page and then select 'Archives' from the menu on top of the current edition. Archive access is included in the price of your subscription.

Is there a limit on the number of times I can access the electronic edition?

Not at all – please feel free to visit and read the paper as often as you like.

What are the system requirements to view the electronic edition?

Other than Internet connectivity and a current web browser, there are no significant system requirements.

Can a user print just one article?

Yes – when viewing an article via the electronic edition you can simply click the Print icon on the electronic edition toolbar to print a copy.

Can I email interesting articles to colleagues?

Yes, but the recipient must also be a Defense News subscriber in order to access the article.

Can I save the electronic edition on portable media?

Because of the format in which the electronic edition is presented online, it is not savable to portable media and must be accessed through the Defense News website.

Do I have to be connected to the Internet in order to view the electronic edition?

Because the electronic editions are hosted online, an Internet connection is required. In addition to the default display, we also provide a lower-bandwidth version of the electronic edition for those not on broadband connections.

Who can I contact if I have a problem with the electronic edition?

If you encounter any trouble related to the electronic edition or the Defense News website in general, please contact online support.

Customer Service

Defense News Customer Service
6883 Commercial Drive
Springfield, Virginia 22159

Email

Phone

In the U.S.: 1-800-368-5718
Outside the U.S.: 1-703-750-7400

Customer Service hours are from 9 a.m. to 5 p.m. ET, Monday through Friday.

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